Privacy Policy
Last Updated: October 31, 2025
Steady Reception (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, services, and AI systems.
1. Business Information
Business Name: Steady Reception
Address: 16 Stroud Rd, Hamilton, Ontario, Canada
Contact Email: [email protected]
Website: steadyreception.com
2. Information We Collect
We may collect the following types of information:
User Inputs: Text or voice inputs provided to our AI receptionist.
Conversations: Interactions with our AI systems, which may include questions, messages, and responses.
Contact Details: Name, email address, phone number, or business information you provide.
Payment Information: Billing details required to process payments for our services.
3. How We Use Your Information
We collect and use personal information for the following purposes:
To provide and manage our services, including AI voice receptionist solutions.
To improve and train our AI models responsibly and securely.
To offer customer support and respond to your inquiries.
For marketing and service updates, where consent has been provided.
For legal and compliance purposes, such as record keeping or fraud prevention.
We do not sell your personal data.
4. Use of AI and Automated Processing
Steady Reception uses artificial intelligence to process and respond to user inputs. Conversations with our AI receptionist may be stored temporarily to enhance accuracy, service quality, and response training.
All AI-related data handling complies with applicable privacy laws and internal security standards.
No automated decision-making that has legal or similarly significant effects on individuals is conducted without human oversight.
5. Third-Party Services
We use trusted third-party providers to deliver our services:
Go High Level – CRM and client communication management.
OpenAI – AI model processing and conversational tools.
These providers may process limited data to perform their services under strict confidentiality and data protection agreements.
6. Data Retention
We retain personal information for as long as your account remains active or until you request deletion.
Once deleted, associated data and AI conversation logs are permanently removed unless required by law for recordkeeping or compliance.
7. User Rights
Depending on your jurisdiction, you have the right to:
Access a copy of your personal information.
Request deletion of your data or account.
Opt-out of marketing communications.
Withdraw consent for data processing (where applicable).
To exercise your rights, contact us at [email protected].
8. Security Measures
We take the protection of your data seriously.
Security measures include:
Encryption of data in transit and at rest.
Access controls and restricted data access to authorized personnel only.
While we strive to ensure complete protection, no method of data transmission over the internet is 100% secure.
9. International Data Transfers
We do not share or transfer personal data internationally. All data is stored and processed within Canada unless otherwise required for third-party integrations that comply with privacy safeguards.
10. Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a minor’s data has been collected, we will delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect legal, technical, or business changes. Updates will be posted on this page with a new “Last Updated” date.
12. Contact Us
If you have any questions, privacy requests, or concerns, you can contact us at:
📧 [email protected]